With 2017 done and dusted, we thought it might be worth analysing the most popular repairs performed by iMend.com technicians over the last year. A similar study was undertaken in 2015, indicating that the iPhone 5 and Samsung Galaxy S5 screen replacement were by far the most popular fixes for iOS and Android models respectively.
Three years have passed and the number of new mobile releases just keep on growing. With both Android and iOS devices producing new models faster than ever, it seems only right that we update the report.
The Screen Replacement Still Remains Victorious
As you can expect, the most popular repair goes to (drum roll please) the screen replacement! Ditto our 2015 report, the screen replacement is undoubtedly the most popular repair at iMend.com for both call out and mail in services. This is no surprise for our Commercial Director, Sarah Mcconomy;
“Screen replacements were always going to be the most popular mobile phone repair of 2017. More than a quarter of the country has been subject to an accidental drop or slip of the hand resulting in a broken screen and are walking round with a cracked screen. We repair 100’s of mobile phone screens a day so I was not surprised to see screen replacements top of the list.”
Our recent findings indicate the high demand for screen replacements, taking 40% of all repairs sent to our repair centre and a massive 70% of all call-out repairs.
Most Popular Android Repairs
The Samsung Galaxy S8 Screen Replacement sits top of the Android list. After its release in April 2017, the number of devices making their way to our repair centre has rapidly increased, particularly in the last six months of last year. With over 20 million sold worldwide, there is no surprise to see this flagship phone in the number one spot.
Although, the Samsung Galaxy S7 Screen Replacement was not far behind taking almost 15% of all android repairs. With the device being over a year old, the number of broken screens and water damage issues has risen in comparison to 2016. This is expected, studies suggest that the average person will drop there new phone within 10 weeks of buying it.
iMend have also seen a large increase in the number of Sony devices being repaired, particularly the Sony XZ and XA models. The Sony Xperia X series has seen a resurgence in recent years, with many customers being drawn in by their sensational cameras and longstanding battery life.
Most Popular iOS Repairs
It’s time to switch sides and see the most popular repairs for iOS models. This may come as a shock, but the most common iOS repair of 2017 was the iPhone 6 Screen Replacement. It may have been released three years ago but still remains in the number 1 spot. The device features twice with both screen repairs and battery replacements making the top 5 spots.
In second place is the iPhone 7 Screen Replacement. Being released at the end of 2016, we have seen a sharp rise in the number of repairs for this device over the last year, particularly via our call-out service. We expect by the end of next year, the iPhone 7 will surpass the iPhone 6 as the most popular iOS phone to repair.
Other popular repairs are iPhone 6S and iPhone 5 Screen Replacements. Devices just to miss out on a top 5 spot are the iPhone SE, 5C and 6 Plus, however with the recent release of the iPhone X, iPhone 8 and 8+, these devices are expected to make the top 5 this time next year.
The Most Popular Mobile Phone Repair Of 2017 Was…
Well it’s safe to say that the iPhone 6 Screen Replacement is by far the most popular repair of 2017 and it doesn’t seem to be budging as we rollover to the new year.
“It’s no surprise this phone keeps getting repaired as more people hang onto older devices and opt for sim only deals rather than brand new contracts. With some SIM only deals available from as little as a fiver a month – the iPhone 6 remains a very popular device that has great longevity. The iPhone 6 is still regarded as a brilliant phone and offers many fantastic features”, explained Sarah McConomy.
Although these devices did not make it into our top 5 lists, there have been a number of models, particularly Android, that have seen an a substantial growth in the number of repairs for 2017. Over the past year, HTC models such as the One M9 and the One M8 have seen an increase in over 30% and 36% repairs respectively. But it’s the LG G5 that has seen the biggest rise with a mighty 42% increase in repairs. However, recent models such as the HTC M10 and the LG G6 are expected to flood our repair centre as the new year unfolds.
If your device did not make either of our top 5 lists – do not panic. iMend.com are able to fix a wide range of mobile phone and tablet devices. Whether your phone is brand new or old and warn out, our expert technicians are on hand to repair your device to the highest quality.