Avanti Markets, a company whose self-service payment kiosks sit beside shelves of snacks and drinks in thousands of corporate breakrooms across America, has suffered of breach of its internal networks in which hackers were able to push malicious software out to those payment devices, the company has acknowledged. The breach may have jeopardized customer credit card accounts as well as biometric data, Avanti warned.
According to Tukwila, Wash.-based Avanti’s marketing literature, some 1.6 million customers use the company’s break room self-checkout devices — which allow customers to pay for drinks, snacks and other food items with a credit card, fingerprint scan or cash.
Sometime in the last few hours, Avanti published a “notice of data breach” on its Web site.
“On July 4, 2017, we discovered a sophisticated malware attack which affected kiosks at some Avanti Markets. Based on our investigation thus far, and although we have not yet confirmed the root cause of the intrusion, it appears the attackers utilized the malware to gain unauthorized access to customer personal information from some kiosks. Because not all of our kiosks are configured or used the same way, personal information on some kiosks may have been adversely affected, while other kiosks may not have been affected.”
Avanti said it appears the malware was designed to gather certain payment card information including the cardholder’s first and last name, credit/debit card number and expiration date.
Breaches at point-of-sale vendors have become almost regular occurrences over the past few years, but this breach is especially notable as it may also have jeopardized customer biometric data. That’s because the newer Avanti kiosk systems allow users to pay using a scan of their fingerprint.
“In addition, users of the Market Card option may have had their names and email addresses compromised, as well as their biometric information if they used the kiosk’s biometric verification functionality,” the company warned.
On Thursday, KrebsOnSecurity learned from a source at a law firm that the food vending machine in its employee lunchroom was no longer able to accept credit cards. The source said his firm’s information technology personnel told him the credit card functionality had been temporarily disabled because of a breach at Avanti.
Another source told this author that Avanti’s corporate network had been breached, and that Avanti had made the decision to turn off all self-checkouts for now — although the source said customers could still use cash at the machines.
“I was told that about half of the self-checkouts do not have P2Pe,” the source said, on condition of anonymity. P2Pe is short for “point-to-point encryption,” and it’s a technological solution that encrypts sensitive data such as credit card information at every point in the card transaction. In theory, P2Pe should to be able to protect card data even if there is malicious software resident on the device or network in question.
Avanti said in its notice that it had shut down payment processing at some locations, and that the company was working with its operators to purge infected systems of any malware from the attack and to take steps to “substantially minimize the risk of a data compromise in the future.”
On Friday evening, security firm Risk Analytics published a blog post that detailed an experience from a customer who shared a remarkably similar experience to the one referenced by the anonymous law firm source above.
Risk Analytics’s Noah Dunker wrote that the company’s technology on July 4 flagged suspicious behavior by a break room vending kiosk. Further inspection of the device and communications traffic emanating from it revealed it was infected with a family of point-of-sale malware known as PoSeidon (a.k.a. “FindPOS”) that siphons credit card data from point-of-sale devices.
“In our analysis of the incident, it seems most likely that the larger vendor was compromised, and some or all of the kiosks maintained by local vendors were impacted,” Dunker wrote. “We’ve been able to identify at least two smaller vendors with local operations that have been impacted in two different cities though we are not naming any impacted vendors yet, as we’ve been unable to contact them directly.”
KrebsOnSecurity reached out to Risk Analytics to see if the vendor of the snack machine used by the victim organization he wrote about also was Avanti. Dunker confirmed that the kiosk vendor that was the subject of his post was indeed Avanti.
Dunker noted that much like point-of-sale devices at many restaurant chains, these snack machines usually are installed and managed by third-party technology companies, adding another layer of complexity to the challenge of securing these devices from hackers.
Dunker said Risk Analytics first noticed something wasn’t right with its client’s break room snack machine after it began sending data out of the client’s network using an SSL encryption certificate that has long been associated with cybercrime activity — including ransomware activity dating back to 2015.
“This is a textbook example of an ‘Internet of Things’ (IoT) threat: A network-connected device, controlled and maintained by a third party, which cannot be easily patched, audited, or controlled by your own IT staff,” Dunker wrote.
Credit card machines and point-of-sale devices are favorite targets of malicious hackers, mainly because the data stolen from those systems is very easy to monetize. However, the point-of-sale industry has a fairly atrocious record of building insecure products and trying to tack on security only after the products have already gone to market. Given this history, it’s remarkable that some of these same vendors are now encouraging customers to entrust them with biometric data.
Credit cards can be re-issued, but biometric identifiers are for life. Companies that choose to embed biometric capabilities in their products should be held to a far higher security standard than those used to protect card data.
For starters, any device that requests, stores or transmits biometric data should at a minimum ensure that the data remains strongly encrypted both at rest and in transit. Judging by Avanti’s warning that some customer biometric data may have been compromised in this breach, it seems this may not have been the case for at least a subset of their products.
I would like see some industry acknowledgement of this before we start to see more stand-alone payment applications entice users to supply biometric data, but I share Dunker’s fear that we may soon see biometric components added to a whole host of Internet-connected (IoT) devices that simply were not designed with security in mind.
Also, breaches like this illustrate why it’s critically important for organizations to segment their internal networks, and to keep payment systems completely isolated from the rest of the network. However, neither of the victim organizations referenced above appear to have taken this important precaution.
To illustrate this concept a bit further, it may well be that the criminal masterminds behind this attack could have made far more money had they used the remote access they apparently had to these Avanti devices to push ransomware out to Microsoft Windows computers residing on the same internal network as the payment kiosks.